Terms & Conditions

 

We hope you will book with Haus Erika and look forward to welcoming you here. When you make this booking you are entering an agreement with us. Please read the terms and conditions of booking below.

 

Once a booking has been confirmed ( either in writing or by phone ) you have entered a legal contract ( as covered by German Law -) Any cancellation is to be made in writing to Haus Erika directly.

 

The price includes your bed and breakfast accommodation, parking for your car, breakfast and all taxes.

All prices are in Euros. All payment for your room is payable on departure.

We do not guarantee a particular room and in the event of a double booking we will endevour to find a replacement room, at a similar price, in our area.

 

To secure your reservation we can either take your credit card details ( which will only be debited should you not arrive or cancel within the 2 weeks before planned arrival ) or you may make a deposit ( for which we will send you details ). Should your country not operate within the new SEPA ( which makes money transfers free of charge ) rules, you are responsible for the bank costs. Please note that PayPal charges are also 4%.

 

Under German Law, cancellations are charged as follows:

15 -11 days before planned arrival date - 50%

10 - 6 days before planned arrival date - 60%

less than 5 days before planned arrival date- 90% of total bill.

 

If we can re-let your room(s) we will naturally not charge you!

No shows are charged at 100% !

If you have to shorten your holiday with us, we will charge 80% of the final total ( if we can re-let your room for the remaining days we will naturally refund you).

 

Our Check in times are before 12.00 or 16.00 - 20.00

 

We will agree an arrival time with you when you make your booking ( or at least 2 days before your planned arrival) and we would appreciate being advised of any change in your anticipated arrival time. We are only a small guest house and there is not necessarily always somebody here. We do not guarantee that rooms will be ready before 4.00p.m. but will do our best for those guests arriving early.

 

We ask that rooms be vacated by 10.00 a.m. If you wish to leave your car with us please ask. It should not be a problem.

 

This is a no smoking household and B&B. Smoking in the house ( this includes the toilets ) is against the law and we make an immediate charge of €100 to cover cleaning costs and any inconvenience caused. Our decision on whether or not someone has smoked in the room is final ! There are ashtrays available outside at the front of the house, smoking on the balcony is not allowed due to fire regulations. You will be notified in writing as soon as is reasonably practicable if evidence of smoking is discovered, in your room, after you depart.

 

Please report any damage or breakages, however caused, as soon as possible. We do not normally charge for small „mishaps“ however, under German law you are responsible for damage, breakages, replacements, repairs or subsequent losses caused by larger "mishaps“. Often this might actually be covered by your insurance!

 

Vehicles parked on our premises are done so at their owners own risk!

We do not accept responsibility for any damage unless caused by our negligence. Any dispute will be governed by the law of the German Courts.

 

 

 

 

 

 

Please complete this form for your party, and provide one contact only for your whole party.

We will confirm your booking by email.

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By submitting this form, you are confirming that you have read and agree to the Terms and Conditions detailed above and you are entering a binding contract which we will confirm with an email.

The contract incurs further costs.